RETURNS & EXCHANGES
We are thrilled to have you as a customer and want you to have a dazzling shopping experience with us. If you are not satisfied with your purchase, feel free to return it for a refund or exchange within 30 days from the date when you got your package. Returned jewelry needs to be in its original condition, include gift boxes, and not show any sign of wear, damage, or alteration. Unfortunately, we can’t accept returns any other way.
Ensure Returns are Securely Packaged
If you just have to return a purchase, your items need to arrive at our offices and be in the condition you received it in. Secure packaging means in the original packaging, a padded envelope or a small box with bubble wrap and including the return / exchange form. If you would like a receipt for the return, delivery confirmations are for sale at any post office. If the return value is over $100, we highly recommend insuring the package at the post office for protection against loss.
Returns are Inspected and Processed within 7 Business Days
Returns are inspected and processed by our returns department within 7 business days of receipt. We are not responsible for items that are damaged or lost during return shipping, therefore adequate packaging and insurance are recommended. Credit is issued to your original method of payment and you will receive an email confirmation. We do not accept returns if they arrive in any condition other than their original state or if they are past our 30-day return period. Please be aware that we’re unable to refund the cost incurred to post the item back to us.
Note: You are responsible for filing a claim with the courier if items are damaged during return shipping.